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 I think it is credit where credit is due here.  The community is slowly resolving the issues we are seeing with Office 2007.  I have asked John to log a call with Microsoft so that we can track the issues internally, get bugs issued and get fixes out there.  Because any fix we produce has to go through threat modeling and regression testing, we rarely release them with haste unless they are impacting a significant number of users or are a security threat.

However, John has documented many of the problems and solutions, so it is worth a look

Problem with Outlook 2007 - Email Receive is Broken!
19 February 2007

As people start to use Outlook 2007, there is an alarming pattern starting to emerge regarding performance issues when receiving POP3 email. Even the smallest and most trivial of emails can take ages to download and be available, ranging from 30 seconds to minutes. During this time, Outlook and Windows can become slow to respond or become completely unresponsive, usually returning to normal when the send/receive cycle has completed.

Source: Roundtrip Solutions Blog

 

Technorati tags: , ,

Posted Feb 26 2007, 06:28 PM by David Overton

Comments

OfficeExpert wrote re: Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog
on Tue, Mar 6 2007 8:05 AM

It seems that most of those issues (judging by what people are writing in the newsgroups) are related to a deadly combination of big PST file and Windows Desktop Search. Personally i don't have biger issues with my POP3 account, it's slower than 2003, but it's usable. However the question is whether people are willing to spend counple of hundred bucks on something that 'is usable'?

David Overton wrote re: Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog
on Tue, Mar 6 2007 9:05 AM

Hi there Office Expert.  I hear what you say, but having had a call open with the Microsoft support team for a couple of weeks, it does not appear to be the case.  There is more going on here.

thanks

David

David Gillespie wrote re: Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog
on Wed, Mar 14 2007 4:03 PM

I'm in the middle of trying to make Outlook 2007 work with my MSN Mail account.  I can receive mail, but can't send.  Only error is "cookies are not enabled for your email server domain."  I've enable cookies everywhere I can find, and mail still will not go out.

The messages go to the Outbox.  The Outbox is located in the Personal Folder, and the actual mail account does not seem to know about it.

Any ideas are welcome, I'm just trying to get away from the MSN web client..

Ralph McMillan wrote re: Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog
on Sat, Mar 17 2007 10:28 PM

Hi, I am having similar problems with outlook 2007.

I've recently purchased a new computer which came preloaded with MS Office 2007. I now find that Oulook takes certain emails and holds them in the outbox whereas other emails get sent straight away. Why?

It's nothing to do with the size of the email nor attachments as I've tried sending both large and small and with and without attachments. It has become very frustrating!

It would seem that I'm not the only one with problems. Microsoft need to get this sorted ASAP

eddie wrote re: Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog
on Tue, Mar 27 2007 11:32 PM

my outlook has just stopped working same problem. any idea of when a fix will come and whatis a PST file?

Justin wrote re: Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog
on Mon, Apr 30 2007 5:12 PM
I recently upgraded from an earlier version of Outlook that no longer was fully supported to Outlook 2007 running on my XP machine--i am having difficulty sending and receiving pop3 mail from my Yahoo accounts (Yahoo mail plus and yahoo bizmail). I had no difficulty with pop3 mail from either account with my earlier version of Outlook. Can you guys get with the Yahoo small business people and post a comprehensive set of instructions to configure Outlook 2007 Pop3 for Yahoo Mail Plus and Yahoo bizmail? I followed the instructions posted on the yahoo site... help.yahoo.com/l/us/yahoo/mail/original/mailplus/pop/pop-36.html and it doesn't seem to work properly. Pop3 mail is important to small business people. why can't you guys make something simple that works? thanks
David Overton wrote re: Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog
on Mon, Apr 30 2007 5:26 PM

Justin,

"us people" do try to make things work, as does Yahoo - hence the comprehensive instructions.  In what way is it not working?  Are you ensuring you DON't have @yahoo.com on your login name, but do for the e-mail address?

If you want to post the issues you are having I can start to help.

thanks

David

Justin wrote re: Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog
on Tue, May 1 2007 3:33 AM
Thanks David, I appreciate your response. When i set up my Yahoo POP3 account about a week ago I followed the exact instructions here: help.yahoo.com/l/us/yahoo/mail/original/mailplus/pop/pop-36.html Sending and receiving worked without issue--until today when I was unable to send email and received an error (0x800CCC0F) It is strange because I didn't change anything--no settings, etc--and somehow I cant send from Outlook. So I checked all my settings again per the site above to no avail. And indeed, i am not using my @yahoo.com for my email but I do for my email address. thanks for your time and help with this, Justin
David Overton wrote re: Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog
on Tue, May 1 2007 7:25 AM

Justin,

I've just gone through the process myself to test and it all works - the details can be found at uksbsguy.com/.../setting-up-yahoo-mail-plus-the-paid-for-service-for-pop3-download-into-outlook-2007.aspx - If it was all working and is not now - I would look at anti-virus software and the yahoo service for the cause.

thanks

David

justin wrote re: Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog
on Tue, May 1 2007 12:20 PM
thanks David, it is working now--i used your much shorter set up process rather than the yahoo process, which is much longer. But i did scrutinize the yahoo instructions again to see what i was missing. Here it is: after step five the yahoo instructions ought to instruct you to type and retype your password. I followed the instructions very precisely so I left those two boxes blank. "we people" listen carefully to what "you people" tell us to do. Leaving the password boxes blank on the initial pages must be the cause of the error i received. Thanks for your help and tell Ballmer you need a day off to go sailing. justin
David Overton wrote re: Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog
on Tue, May 1 2007 5:19 PM

Justin,

I'm so glad it works. "Us people" do care and try hard ;-)

I thought your plight was so needy that I even paid the Yahoo £12 annual fee to get a Yahoo account with POP3 e-mail (which I have also cancelled again today as I don't need another e-mail account).

Glad it works... and hopefully you will believe that "we" do also listen to "you" (or at least at Microsoft we do)

ttfn

David

condedon wrote re: Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog
on Wed, May 30 2007 4:42 PM

I too have performance issues with OUTLOOK 2007 on Windows VISTA. It has nothing to do with PST file being too large (my PST is under 10MB). Sending an attachment of about 200KB takes from 15 to 30 minutes. I also run OUTLOOK 2007 on a Windows XP system and sending 5MB attachment takes 2 to 3 minutes. This led me to think it's something to do with OUTLOOK 2007 on a Windows Vista syatem. Still looking for a fix.

Marian Nedlcu wrote re: Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog
on Tue, Jun 5 2007 7:51 PM

I can't configure outlook 2007 in order to receive mails from yahoo.com.

I tried to find the solution on internet. Of course, I found some steps like these:

E-mail address: myaccount@yahoo.com;

Incoming mail server: pop.mail.yahoo.com;

Outgoing mail server: smtp.mail.yahoo.com;

User name: myaccount;

Password: mypassword;

After all it does'nt work. Is it necessary to make any configurations in Control Panel? What is Outlook Excenge? Is it something related with this?

Temaki wrote re: Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog
on Thu, Jun 7 2007 10:58 PM
David: I already followed all ur instructions but it's still not working ! i can't send e-mail. though i turned off mail anti-virus, configured mail account correctly..but... :( what can i do? at first, i recieved emails from Yahoo!mail after configuring, however i was unable to send any email ! and later i even couldnt recieve or send anything ! i'm using Win VISTA Ultimate and Office Ultimate 2007
David Overton wrote re: Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog
on Thu, Jun 7 2007 11:10 PM

Temaki,

Have you contacted Yahoo to see if there is a problem at their end?

thanks

David

toni wrote re: Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog
on Fri, Jun 15 2007 7:41 PM

hello.  i'm having some similar issues, and have tried to contact yahoo, but to no avail!  I cannot seem to find an answer and it's driving me crazy!!!  I can receive all emails, but i cannot seem to send any, not even to myself.  however, since i've been trying this for two days now with about 50 emails, every once in a while i'll get a random email that i sent for testing purposes.  what the heck is going on here and why can't i contact yahoo?

LBaab wrote re: Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog
on Thu, Jul 19 2007 12:43 PM

I am using Outlook 2007 from home to download mail from university server and send through ISP server.  POP3 account choice grayed-out.  Settings require IPS email address for outgoing mail server settings.  Also set "reply email" to be university email.  With 2003, students saw university email as 'sender' (reply to) but now see ISP server, which is agains unviersity policy.  

Is there some way in 2007 to get 'reply email' to show instead of email address for outgoing server?

thanks

Matt wrote re: Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog
on Wed, Aug 8 2007 5:45 PM

I am having a slightly similar problem, but it's much more complex... well I hope I am just overlooking some minor detail.  SO here it goes...

Our Company has an exchange 2003 Server That sits behind a Cisco Concentrator. Our satellite offices connect through POP/SMTP over SSL.  We have been doing this for the last couple years with no problems.  We recently received a brand new dell with the wonderful Office 2007 installed and now Outlook 2007 will not log into the POP box...  Outlook express, 2000, XP, 2003 all work as expected, but when you input the EXACT same configuration in to 2007 either our concentrator or the exchange server will not accept their user name/password for the incoming mail box.  The strange thing is you can send mail and you can log into the concentrator directly so I know the issue is specific to the way 2007 is trying to authenticate with our exchange machine... but how much different could it be???!!  Outlook express works fine...  PLEASE HELP... I tried to talk to microsoft about this and Dell they are both clueless... am I just crazy???  ô¿ô

Cheerz!

Matt  

David Overton wrote re: Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog
on Thu, Aug 9 2007 8:02 PM

Matt,

go find the Mail Logging options and turn it on (Tools / Options, Other Tab, Advanced Options button)  Have a read through the log or send it to me as an e-mail (address at the top of the page).

thanks

David

Saj wrote re: Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog
on Wed, Aug 15 2007 3:00 PM

I want to use outlook 07 when im traveling for all my mails but eventhough i can receive emails using:

pop3: pop.mail.yahoo.co.uk

I can not send any emails, my current settings for smtp are:

smtp.mail.yahoo.co.uk

Can anyone pls advise what i can do?

Thanks

S

Loretta Reeves wrote re: Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog
on Tue, Aug 21 2007 8:12 PM

I have been using Outlook 2007 since mid-May. Randomly, when I send an e-mail and get a response, I do not get the recipient's response--only the heading from the recipient and the original e-mail I sent--no text at all from sender. Have you heard from anyone about this problem?

This is very frustrating. I have been able to find this problem posted on several blogs, but I can't seem to find a solution. My small business does use a POP3/smtp configuration.

Richard Walthers wrote re: Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog
on Wed, Aug 22 2007 10:57 PM

I like Outlook 07, but am having some questions about why large messages just sit in the 'outbox' and keep resending without ever having been shown as actually being sent.  I mean... they just sit there and sit there and sit there, and the program keeps resending them and resending them and resending them.  Small messages, just a few .k in size are no issue, but anything that approaches a half meg in size (and larger) just sits there, and ends up going out multiple times.  I've had some cases where I've hit send for a file, gone into the other room and a half hour later come back to my office only to find the darn file is still in the outbox.  Fortunately, the person (people) who've received those particular files were friends and not business associates and they understood what happened, even if they received 10 or more copies of the same 5 MB thing.  But in a case that really mattered... it could end up costing me tons of money and customers.  Does anybody have any suggestions as to what's happening?

Thanks.

Richard Walthers

Joe Grant wrote re: Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog
on Fri, Aug 24 2007 11:52 PM

Hi David,

I am having a problem best described as follows:

I have two operating systems on my PC (waiting for Vista to settle!) and toggle from one to the other (Close down-restart). The original one is XP Professional and I use Outlook 2007. The other is VISTA Ultimate for which I also use Outlook 2007. My email is POP/SMTP. I can do everything with both except that with Vista, all sent items just sit in the Outbox. I'm getting some message about problems with authentication at the server. I have to toggle back to XP and it goes out immediately. This happens to all types/sizes/. Can you help?

Chris wrote re: Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog
on Sun, Sep 9 2007 10:45 AM

For those of you with the yahoo POP issues.

help.yahoo.com/.../pop-30.html

David Overton wrote re: Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog
on Sun, Sep 9 2007 12:37 PM

Chris, thanks for the link - I think it more or less says what I had said in the Yahoo Mail section on this site.

thanks

David

Phyl Janes wrote re: Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog
on Mon, Sep 10 2007 2:45 AM

When I  loaded outlook 2007 on a new machine running vista with a temp outlook program. I now get a repeating request for logon " enter network password" all the time every 20 seconds or so.

Andy wrote re: Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog
on Fri, Sep 14 2007 12:59 PM

I too have been cursed by this problem...

"Phyl Janes said:

When I  loaded outlook 2007 on a new machine running vista with a temp outlook program. I now get a repeating request for logon " enter network password" all the time every 20 seconds or so.

September 10, 2007 2:45 AM"

Any ideas?

John W wrote re: Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog
on Sat, Sep 29 2007 4:22 PM

Hi Guys - Hi David. Great thread, but I have to say I think there is more going on than meets the eye...

Here's my situation and what I have tried so far:

Brand new laptop, 0MB PST file, Vista Ultimate, Outlook 2K7. I set up an account in Outlook 2K7 to my bog standard POP3 account that has always worked. It starts to download my first email then just hangs. So I thought I would try Windows Mail - same deal. Still works fine on my old XP machine.

So has installing Office 2K7 broken email in Windows Mail, or would it just have not worked anyway? Has anyone else verified that they see the same problems in Windows Mail as they do in Outlook 2K7?

And here's the thing that will really screw with your head - I have since discovered that it is dependant as to what network I am logged into as to whether or not I suffer these problems - I presume all posting here are using a single network and haven't tried using their computer elsewhere? If I use my laptop at home, all works fine, but in the office it just won't download new emails.

Now I know someone is going to tell me that it's firewalls etc. on our corporate LAN, but I'm the CIO there - I know what the topology is, as I created it - we have all outbound ports open, and I am not being proxied or anything. I have tried with and without my AV software running, but all I can think is that it has to be something to do with the new MS TCP/IP stack screwing port 25 / 110 connections / there has to be somthing about it that is not compatible with our Cisco routers at work, but works fine with my 3Com Office Connect router I use at home...

Incedentally I had to turn off IPv6 when I first installed the machine, in order to actually get it to browse the internet (installed at work, so it seems the default IPv6 on setting is not liked by our Cisco gear either), and I also had to turn off the Windows Firewall in order to be able to join the domain...

So - is Outlook 2007 really to blame? is the MS TCP/IP stack in Vista screwed? Is it a combination of all of the above? and is there a solution?

John

David Overton wrote re: Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog
on Sat, Sep 29 2007 4:36 PM

John,

did you know that you can't really turn of IPv6... IPv4 on Vista is proxied through the IPv6 subsystem, but lets not get hung up on that yet - I think I know what you did in the network properties :-)

Back to your network - I think Vista is upsetting your work routers.  Try this command to see if it makes life easier?

netsh interface tcp set global autotuning=disabled

thanks

David

John W wrote re: Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog
on Mon, Oct 1 2007 6:16 PM

Man your a genious - that worked!

I had to elevate the command and run it as an administrator but it worked a treat.

Wasn't aware of the IPV6 / V4 on vista - but I am sooo glad it's all working now.

So any chance of an explanation as to what exactly was going on that caused the problem?

Thanks David!

John.

Jose Moran wrote re: Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog
on Wed, Oct 3 2007 1:15 AM

I had this same problem with messages not going out in Outlook 2007 and just sitting in the Outgoing folder. I have this problem whenever I use a wireless connection, and what I have done is to change the SMTP port from 25 to 587. I'm not sure why it works, I think it has to do with some ISPs blocking the default port. At least it's easy to try!

Good luck!

Jose

Ali Sale wrote re: Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog
on Fri, Oct 5 2007 3:33 PM

I am also having these problems running Office 2007 and Vista.  

I can send emails through all of my POP3 accounts.  I have POP3 accounts through one ISP based in Cyprus, and other POP3 accounts through our business mail servers in San Diego.  I can only send through the San Diego servers, and I can't receive.  

This problem suddenly started this morning.  I have a colleague in the UK who has exactly the same problem.  My colleague here in the office has an XP machine, and uses the same two different POP3 services that I do, and is having no problems at all.  He is still using Office 2003 SP2.  I have also tried the 'netsh' fix as documented in several different places, but that makes no difference.

Anyone got any more updates on what might be done by Microsoft (or whoever eventually takes responsibility for this problem).

David Overton wrote re: Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog
on Tue, Oct 9 2007 7:28 PM

Ali,

I need you to contact me urgently so I can offer you some support and get this issue diagnosed.  doverton@microsoft.com.

thanks

David

Lori Decter wrote re: Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog
on Sun, Oct 14 2007 10:45 AM

I am having the exact same issue as Richard Walthers posted above, in August:

I like Outlook 07, but am having some questions about why large messages just sit in the 'outbox' and keep resending without ever having been shown as actually being sent.  I mean... they just sit there and sit there and sit there, and the program keeps resending them and resending them and resending them.  Small messages, just a few .k in size are no issue, but anything that approaches a half meg in size (and larger) just sits there, and ends up going out multiple times.  I've had some cases where I've hit send for a file, gone into the other room and a half hour later come back to my office only to find the darn file is still in the outbox.  Fortunately, the person (people) who've received those particular files were friends and not business associates and they understood what happened, even if they received 10 or more copies of the same 5 MB thing.  But in a case that really mattered... it could end up costing me tons of money and customers.  Does anybody have any suggestions as to what's happening?

Do you have solution or suggestion to remedy this problem?  An email I sent last Wednesday is appearing in my husband's inbox every 2 minutes!  He has received the same email at least 100 times even though I deleted it from my mail and it only shows in my Sent File as going out ONCE!